Support
Custodio Legal
Video tutorials in Spanish
These walkthroughs show the complete flow in the Spanish interface.
Open a ticket when something isn’t working or you have a question, and read the reply right here. It works even if your practice’s payment is past due.
Step by step
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Open “Support” from the menu.
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Tap “New ticket”.
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Write a specific subject and explain where you were, what you expected, and what happened. Do not include passwords, API keys, or confidential client data that is unnecessary to explain the issue.
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Tap “Send”.
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Pick any ticket from the list to see its status and, once there is one, its reply.
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If you’re the practice’s owner, you also see the tickets the rest of your team opened.
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Filter by Open, In progress, Resolved or Closed to find it later. While there is no reply, Check for an answer reloads that ticket; it does not send another message.
How you know it worked
The ticket shows up as “Open” and retains your message when you reload and reopen it. We let you know by email and here as soon as someone replies. An open status confirms registration, not that support has already answered.
If something goes wrong
| What you see | What happened | What to do |
|---|---|---|
| There’s nowhere to keep writing about the same thing | Each ticket gets a single reply; it isn’t a conversation | Open a new ticket if you need to follow up on the same topic |
| The ticket is still “Open” or “In progress” | No one has replied yet | Wait for the email; you don’t need to refresh the screen |
| You don’t see your teammates’ tickets | Only the practice’s owner sees the whole team’s tickets | Ask the owner to check it |